ThriveOS™Your data
Delete Your Account
You can delete your ThriveOS account and all of the data associated with it at any time. This page explains how, what gets removed, and how long it takes.
ThriveOS publishes several independent applications, each with its own account. Tell us which application your request relates to, and we will delete that account and its data. If you use more than one, submit a request for each.
Option 1 — Delete from inside the app
This is the fastest route and takes effect immediately.
- Open the application
- Go to Settings
- Select Delete Account
- Confirm when prompted
Option 2 — Request deletion from the web
If you have already uninstalled the app, or cannot sign in, request deletion here instead. You do not need to reinstall the app.
Submit the form below, or email [email protected] from the address registered to your account. Tell us which application your request relates to — we cannot action a request without knowing which account to remove.
We will verify that the request comes from the account holder before acting on it. If you email from a different address, we may ask you for additional information to confirm ownership.
What gets deleted
When your deletion request is completed, we permanently remove:
- Your account record and login credentials
- All habits, goals, routines, and progress entries you created
- Your notification preferences and device tokens
- Any support correspondence linked to your account
Deletion is permanent and cannot be undone. We cannot recover your data afterwards.
Our applications are independent, so an account you hold in another ThriveOS application is not affected and is not removed automatically.
What we keep, and why
A limited set of records is retained where the law requires it:
| Record | Why retained | How long |
|---|---|---|
| Transaction and invoice records | UAE tax and accounting obligations | 5 years from the transaction date |
| Fraud and abuse records | Preventing repeat abuse of the Service | 12 months |
These records are kept separately from your account and are not used to identify or contact you for any other purpose.
How long deletion takes
- In-app deletion — your account is closed immediately and all associated data is removed from our systems within 30 days.
- Web request — we acknowledge within 5 business days and complete deletion within 30 days of verifying your identity.
We also instruct our service providers to delete the data they hold on our behalf.
Deleting your account is not the same as cancelling a subscription
If you have an active paid subscription, cancel it before deleting your account, or you may continue to be billed by the platform that processes your payment.
- App Store subscriptions — cancel in iPhone Settings › your name › Subscriptions, then select the application.
- Google Play subscriptions — cancel in the Play Store app under Payments and subscriptions.
- Web subscriptions — cancel from your ThriveOS account settings, or contact us. Web billing is handled by Paddle as Merchant of Record.
We cannot cancel App Store or Google Play subscriptions on your behalf.