ThriveOS™Help
Support
Need help with a ThriveOS application? Start here.
ThriveOS publishes several independent applications — a current list is at thriveos.app/apps. Each has its own account and subscription, so please tell us which one you are contacting us about.
Contact us
- Email — support@thriveos.app
- Response time — we aim to reply within 5 business days.
When you write in, it helps to include which application you are using, your device and OS version, the app version, and what you were doing when the problem occurred.
Common questions
How do I cancel my subscription?
- iPhone or iPad — Settings › your name › Subscriptions › select the application › Cancel Subscription.
- Android — Play Store › profile icon › Payments and subscriptions › Subscriptions › select the application › Cancel.
- Web — open your ThriveOS account settings, or email us. Web billing is processed by Paddle as Merchant of Record.
Cancelling stops future renewals. You keep access until the end of the current billing period.
How do I restore a purchase on a new device?
Sign in with the same account you used before, open Settings, and select Restore Purchases. Your subscription entitlement will be restored from the store you originally purchased through.
How do I get a refund?
Refunds for App Store and Google Play purchases are handled entirely by those platforms and are subject to their policies — we cannot issue them. For purchases made directly on thriveos.app, email us and we will consider the request; see our Terms and Conditions for the full refund policy.
How do I delete my account?
Open Settings in the application and select Delete Account, or submit a request at thriveos.app/delete-account. Full details are on that page.
I forgot my password
Select Forgot Password on the sign-in screen and follow the link we email you. Account emails — sign-in links, email confirmations, and password resets — are sent from no-reply@auth.thriveos.app. That address is not monitored, so replies to it are not read. If you need a person, write to support@thriveos.app.
I did not get my sign-in or confirmation email
- Give it a few minutes — delivery is usually quick, but not always instant.
- Check your spam or junk folder, and add no-reply@auth.thriveos.app to your contacts so future emails land in your inbox.
- Request a fresh link from the app. Links expire, and only the most recent one is valid — an older email will not work once a newer one has been sent.
If it still has not arrived, email support@thriveos.app from the address you signed up with and tell us which application you are using.
The link in the email does not open the app
Open the email on the iPhone that has the application installed. The links are made to open the app directly and are not designed to work in a desktop browser. If the link has expired, go back to the sign-in screen and request a new one.
Is ThriveOS medical or health advice?
No. Our applications are self-tracking and productivity utilities. They do not provide medical advice, diagnosis, treatment, weight loss advice, or psychological counselling, and they do not collect health data. Always consult a qualified professional about any medical or mental health concern.